Policies + Customer Service

Customer Service

Seven days a week. That's how many days you can leave a voice message or email if not during business hours. During business hours, your call will either be answered or returned that same day.

Winter business hours are from 9am - 6pm.  Summer business hours are from 9am - 7pm.

If you receive our voicemail, someone will get back to you that same day. If for some reason your call is not returned within 24 hours, please let us know right away!


We would never sell a cooling product that has been worn. For this reason, our policy provides for size exchanges only. 

One-Year Quality Assurance

We are proud to offer 100% Made-in-the-USA cooling products -- from our performance textiles to our stitching. Laundry failures are your own; normal athletic wear is on us. Assurance Policy is for cooling vests only. 

716-281-0080           Cool@Orosportsusa.com

    ★ Judge.me Reviews

    Customers Talk

    45 reviews
    Cooling Headbands
    James Carroll JR
    Kewl Headband

    The cooling headband was a big hit with my daughter. She overheats so quickly, but this headband saved the day! A great fit and a long lasting cool.

    Kept me cool for 6 hours

    We own a small furniture store and this vest gave me a boost the way a cold glass of water gets you moving on a hot summer day. It was easy to use (threw it in the freezer whole) and I wore it over my undershirt and kept me from over heating. Love it!!!

    Your wonderful product is really helping me! "Pax"

    CoolPup Bands is helping me to stay cool in the heat of the day, and keeping me comfortable and less stressed due to my breathing complications from my neuromuscular disease that is causing me to struggle with Laryngeal Paralysis. My mommy Liz also is not stressing when I have to go out to potty! A very special thanks to Luanne for your compassion and help in choosing the CoolPup Bands for me...they really work!

    Super service, agreed to correct size of ice pack.

    Returning reply could be faster.

    A really quality product!

    I’m a 28 year old woman from Brisbane, Australia who suffers from Postural Orthostatic Tachycardia Syndrome (POTS) and practices ballet. The combination of Brisbane weather and serious heat intolerance means a hot day can be absolutely debilitating for me. I found the Oro sports vest because I was looking for something that wasn’t too bulky and would not embarrass me if I wore it in public or at ballet class. This product is really good, not only does it look great and is really well made structurally but the gel inserts keep me cool for hours, even without aircon.
    If I had to find fault with the vest it would be that it is designed as unisex and does not take a woman’s chest into account. On me it does not cool my entire front uniformly as my chest distorts the shape. But this is just nitpicking, the vest still works great. The only cool vests available in Australia are made for construction workers so I was really excited to see something designed specifically for sport (the freedom of movement is great!)