Policies + Customer Service

Customer Service

Seven days a week. That's how many days you can leave a voice message or email if not during business hours. During business hours, your call will either be answered or returned that same day.

Winter business hours are from 9am - 6pm.  Summer business hours are from 9am - 7pm.

If you receive our voicemail, someone will get back to you that same day. If for some reason your call is not returned within 24 hours, please let us know right away!

Returns

We would never sell a cooling product that has been worn. For this reason, our policy provides for size exchanges only. 

One-Year Quality Assurance

We are proud to offer 100% Made-in-the-USA cooling products -- from our performance textiles to our stitching. Laundry failures are your own; normal athletic wear is on us. Assurance Policy is for cooling vests only. 

716-281-0080           Cool@Orosportsusa.com

    ★ Judge.me Reviews

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    39 reviews
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    Not happy
    Hi Jane. Your review just came through, and we definitely want to address your comments; especially because our Vestino has been a hands-down favorite this season. In fact the most common feedback is 'we forget we have it on'. For this reason, we would love to learn the ways in which you find the garment uncomfortable. Could be wrong size? Regarding the Velcro, we have since changed the style of Velcro we're using. The one you experienced a problem with has resulted in 'cracking' in some cases. Unacceptable. We have since replaced that product with the traditional style Velcro in order to avoid recurring issues. In the meantime, we are small company with a real live person at the other end of the line, 7 days a week. We WANT to hear about any problems so we can fix them. To that point, we would be happy to remedy the Velcro on your Vestino. We'll await your good word!
    Awesome headbands!
    Small product big results
    Keeping cool!
    Easy to use