Policies + Customer Service

Customer Service

Seven days a week. That's how many days you can leave a voice message or email if not during business hours. During business hours, your call will either be answered or returned that same day.

Winter business hours are from 9am - 6pm.  Summer business hours are from 9am - 7pm.

If you receive our voicemail, someone will get back to you that same day. If for some reason your call is not returned within 24 hours, please let us know right away!


We would never sell a cooling product that has been worn. For this reason, our policy provides for size exchanges only. 

One-Year Quality Assurance

We are proud to offer 100% Made-in-the-USA cooling products -- from our performance textiles to our stitching. Laundry failures are your own; normal athletic wear is on us. Assurance Policy is for cooling vests only. 

716-281-0080           Cool@Orosportsusa.com

    ★ Judge.me Reviews

    Customers Talk

    41 reviews
    Super service, agreed to correct size of ice pack.

    Returning reply could be faster.

    A really quality product!

    I’m a 28 year old woman from Brisbane, Australia who suffers from Postural Orthostatic Tachycardia Syndrome (POTS) and practices ballet. The combination of Brisbane weather and serious heat intolerance means a hot day can be absolutely debilitating for me. I found the Oro sports vest because I was looking for something that wasn’t too bulky and would not embarrass me if I wore it in public or at ballet class. This product is really good, not only does it look great and is really well made structurally but the gel inserts keep me cool for hours, even without aircon.
    If I had to find fault with the vest it would be that it is designed as unisex and does not take a woman’s chest into account. On me it does not cool my entire front uniformly as my chest distorts the shape. But this is just nitpicking, the vest still works great. The only cool vests available in Australia are made for construction workers so I was really excited to see something designed specifically for sport (the freedom of movement is great!)

    Ultra Runner

    "The Oro Sports Maximo Cool vest has been a great resource for me on my recovery runs in Savannah, GA. The vest keeps me cool while training directly on my skin below my HOKA ONE ONE training gear without chafing. Topical cooling is very important in long ultraraces. I would recommend using this vest for the hottest parts of the day in events like Western States 100 and Javelina Jundred."

    Patrick Reagan
    HOKA ONE ONE and GU Energy Labs Professional Ultrarunner

    Awesome headbands!


    Small product big results

    with the heat waves in cali, compounded with all the wild fires and heavy smoke.. its hard to keep cool! The headband got my whole body to cool off in just a few minutes.. im blown away.. i can think of so many people that could benefit! Great product!