Policies + Customer Service
Seven days a week. That's how many days you can leave a voice message or email if not during business hours. During business hours, your call will either be answered or returned that same day.
Winter business hours are from 9am - 6pm. Summer business hours are from 9am - 8pm.
If you receive our voicemail, someone will get back to you that same day. If for some reason your call is not returned within 24 hours, please let us know right away!
We would never sell a cooling product that has been worn. For this reason, our policy provides for size exchanges only.
One-Year Quality Assurance
We are proud to offer 100% Made-in-the-USA cooling products -- from our performance textiles to our stitching. Laundry failures are your own; normal athletic wear is on us. Assurance Policy is for cooling vests only.