Policies + Customer Service

Customer Service

Seven days a week. That's how many days you can leave a voice message or email if not during business hours. During business hours, your call will either be answered or returned that same day.

Winter business hours are from 9am - 6pm.  Summer business hours are from 9am - 7pm.

If you receive our voicemail, someone will get back to you that same day. If for some reason your call is not returned within 24 hours, please let us know right away!

Returns

We would never sell a cooling product that has been worn. For this reason, our policy provides for size exchanges only. 

One-Year Quality Assurance

We are proud to offer 100% Made-in-the-USA cooling products -- from our performance textiles to our stitching. Laundry failures are your own; normal athletic wear is on us. Assurance Policy is for cooling vests only. 

716-281-0080           Cool@Orosportsusa.com

    ★ Judge.me Reviews

    Customers Talk

    74 reviews
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    J
    CoolSport Vestino
    Joyce Haraway
    Keeping Cool on the Golf Course

    If heat and humidity is keeping you away from your favorite round of golf consider trying the Oro Vestito to keep you cool. My husband who suffers from the heat is able to keep cool with it in 90 degree weather. In addition the Vestito vest does not inhibit his golf swing in any way. A suggestion would be to purchase two cooling packs as one’s cooling effect lasts for approximately nine holes. A wonderful invention!!

    E
    CoolCuffs
    Eva P.
    Cool Cuffs Really Work

    I really like the redesigned cool cuffs. The fabric has a nice stretch and the cool packs stay securely inside the cuff pocket while wearing. I wore them last week on a very hot day as I gardened outside. The frozen packs lasted about an hour before the cooling effect rapidly decreased. That was perfect for me, as I hadn't planned on gardening for more than an hour anyway. Since the cuffs come with an extra set of cooling packs, I could have easily popped a new frozen set in and continued working. I threw them in the washer and let them air dry to ensure the elastic component of the fabric would not be damaged by heat drying. They came out like new.

    I give these a five-star rating and I think buyers will love the improved design. The only negative for me is that I have very small wrists (5 1/4"). While the cuffs were not loose and made good contact with my skin, the fit was more snug when I first put them on. As the cool packs began to melt, the cuffs felt just a little bit looser, but they still maintained their cooling effect.

    Thank you Oro for your quality products!

    So Happy To Have Found This!

    I suffer from a condition that causes me to overheat. This cooling vest is a lifesaver. I wore it to the State Fair and did not overheat once, even when in direct sunlight, with an outdoor temp of 80 degrees Fahrenheit. Now if only I could sleep in it!

    J
    CoolSport Vestino
    Jennifer Carroll

    My son used it playing golf. His temperature has to be regulated due to a prior paralysis condition. Living in the south with extreme humidity levels makes this product a must. This vest is a game changer!

    S
    CoolSport Vestino
    Sharey Edholm
    Ice pack vest

    Great lightweight cooling vest. It looks like a small Backpack so not ugly. I have MS and it worked well to keep me cooled down.