Never, ever hesitate to call when having an issue, Wiscowoman! We're here for the long haul and never want our customers struggling over any of our products. Once you scrunch the CoolPaks in a basin of warm water, they should plump to their fullest in a matter of 10 minutes -- then you never have to do this again. Just freeze and refreeze.

You're right about getting the single CoolPak into the mini cuffs -- such a small space to work with, but the flap is necessary to keep the cooling tech snug in their pocket.

We hope by now that you're actively cooling with your cuffs, and if not, please contact Luanne at (716) 281-0080. Thank you!